Shipping policy
# Shipping Policy
**Last revised: October 18, 2026**
This policy explains order processing and delivery for purchases from harborhue at https://harborhue.shop.
## Available Destinations
We deliver to addresses in the United States, the United Kingdom, and other countries or regions enabled at checkout. An address the checkout cannot accept is outside our current delivery service. Carrier, location, address-type, and product restrictions may also apply.
## Processing Before Shipment
Most orders are prepared and dispatched within 2-3 business days following payment authorization. Business days are Monday through Friday, excluding public holidays. For an order submitted on a weekend or public holiday, processing starts on the next business day.
If inventory, payment, or address information must be confirmed, we may contact the customer. Processing can pause until the necessary verification is complete.
## Delivery Estimate After Dispatch
Standard transit usually requires **20-45 calendar days after dispatch**. The 2-3-business-day processing period occurs before and is not included in that transit estimate.
Arrival dates are estimates, not guarantees. Severe weather, customs activity, public holidays, carrier congestion, remote locations, transportation interruptions, and address problems can extend delivery. We will reasonably assist with available tracking and carrier inquiries.
## Shipping Fees
- Standard shipping is free when the subtotal after discounts is **greater than US$30**, or above the equivalent threshold displayed in another checkout currency.
- For a discounted subtotal of US$30 or less, the shipping price is shown before payment.
- If an optional premium service is available, its separate charge and description appear at checkout.
## Included Taxes and Duties
harborhue bears applicable tax and import-duty costs for delivery destinations accepted by checkout. The displayed checkout total is intended to cover the merchandise and selected shipping service without a separate tax, duty, or import-fee demand upon arrival.
If a carrier or customs office unexpectedly requests money, email lilietomoth@outlook.com before paying when circumstances allow. Attach the notice and include the order number so we can review it. Do not disregard a deadline or official carrier instruction while waiting for a response.
## Shipment Tracking
Where the selected carrier supports tracking, the information is available upon request. Email lilietomoth@outlook.com with the order number and the email used at checkout. Initial tracking can take several days to activate, and an international parcel may not receive a scan at every stage.
## Address Corrections
Verify the recipient name and delivery address before ordering. If a correction is needed, contact us without delay. We will attempt to update an order that has not shipped, but a change cannot be guaranteed once fulfillment has started.
If a customer-supplied address results in delay or failed delivery, we will provide reasonable carrier assistance. Our responsibility is subject to applicable law and the circumstances of the address error.
## Late Parcels
Email us when tracking has not moved for an unusual length of time or the parcel remains undelivered after the 45-day transit estimate. We will ask the carrier to investigate and share available information. Rights to cancel or obtain another remedy under mandatory consumer law are not restricted by this section.
## Lost Shipments
When a carrier confirms loss, or the investigation reasonably indicates that the parcel was lost in transit, contact lilietomoth@outlook.com. We will send a replacement without additional charge. If the merchandise cannot be replaced, or applicable law requires a different outcome, a refund will be offered to the original payment method.
If tracking states "delivered" but the parcel is missing, check the delivery location, mailbox or secure area, household members, neighbors, reception desk, and any carrier message. Then notify us promptly so a carrier inquiry can be opened. We may ask for reasonable evidence required for that inquiry.
## Delivery Problems
Report damage, missing contents, or incorrect merchandise promptly. Email the order number and clear photographs of the item, package, and shipping label to lilietomoth@outlook.com. We will arrange a suitable replacement or other remedy under the Return and Refund Policy and applicable law.
## Orders Sent in Parts
We may divide an order into separate parcels. Parcels can have different tracking numbers and arrive on different dates. A customer will not pay an additional shipping charge solely because harborhue selected split fulfillment.
## Delivery Contact
**harborhue, operated by ARZA NATHANAEL LLC**
Email: lilietomoth@outlook.com
Website: https://harborhue.shop
Business correspondence address: 1357 SUBLETTE ST, ROCK SPRINGS, WY 82901, United States