Refund policy
# Return and Refund Policy
**Last revised: October 18, 2026**
This policy applies to merchandise ordered from harborhue through https://harborhue.shop. ARZA NATHANAEL LLC operates the harborhue store.
## Free Returns for 30 Days
An eligible product may be returned at no charge when the return is requested no later than 30 days after delivery. The product should be unused, unworn, unwashed, and in the condition received, with original tags, included accessories, and packaging where reasonably available. A valid order number or other proof of purchase is required.
You may open the shipping parcel to inspect the product. Inspection alone does not make an item ineligible, provided the product remains in returnable condition. Different rules apply when an item arrives faulty, damaged, incomplete, or incorrect, as described below.
## Requesting Authorization
Before sending anything, email lilietomoth@outlook.com with:
- the order number and checkout email address;
- the product to be returned;
- a brief reason for the request; and
- photographs if there is damage, a defect, missing content, or an incorrect item.
After acceptance, we will provide packing and shipping directions. If the product must be mailed back, we will provide a prepaid return label. There is no return-postage fee or restocking fee for an approved return.
The Wyoming address published in our policies is for company correspondence and is not automatically our returns facility. Use only the destination supplied with your authorization. An unapproved return may be rejected or take longer to process.
## Products Normally Excluded
Unless the goods are defective, materially misdescribed, sent in error, or must be accepted under applicable law, the following are not returnable:
- customized or made-to-order products;
- perishables and goods intended for consumption;
- sealed health or personal-hygiene goods once the seal is broken;
- hazardous substances, flammable liquids, or gases;
- gift cards; and
- products identified as final sale before purchase, where the exclusion is legally permitted.
Ask us before ordering if the return status of a product is unclear.
## Faulty, Damaged, Missing, or Incorrect Goods
Inspect the order within a reasonable time after it arrives. Report a problem promptly to lilietomoth@outlook.com and include useful photographs of the merchandise, packaging, and label. Once the issue is confirmed, we will provide a suitable remedy at no expense to the customer. Depending on the circumstances, that remedy may be replacement, repair when reasonable, or refund.
This section does not narrow any statutory remedy for products that do not conform to the sales contract.
## Changing to Another Product
For a preference-based exchange, such as another size or color, request a return for the first product and place a separate order after approval. If harborhue supplied the wrong product or a defective item, contact us before ordering again so we can arrange the correction without an added cost.
## Cancellation Requests
To cancel, email lilietomoth@outlook.com immediately. We will make reasonable efforts to stop an order that has not been processed or dispatched. If shipment has already occurred, the return procedure becomes available following delivery. Mandatory cancellation rights are not affected.
## How Refunds Work
We will review the returned merchandise after receipt and send the outcome by email. An approved refund is returned to the original payment method, without a restocking deduction.
The refundable amount includes the price of each accepted item and tax charged on it. If all eligible merchandise from an order is returned, we also refund any standard outbound delivery fee paid. Premium or expedited delivery fees are refunded only when our mistake caused the return or applicable law requires reimbursement.
After we issue an approved refund, the amount generally appears in the customer's account within 3-7 business days. Banks and payment providers determine final posting speed. If it has not appeared 7 business days after the refund confirmation, contact the financial institution and then email us for further help.
## Proof of Return
Follow the instructions and use the label supplied by harborhue. Retain the carrier receipt and tracking details until the refund has posted. If return tracking stops moving, notify us so we can contact the carrier.
## Abuse Prevention
We can deny a request supported by fraudulent information or involving substituted, intentionally damaged, altered, or repeatedly abused merchandise. We may ask for reasonable verification, but will not deny or limit a right that applicable law makes mandatory.
## Legal Rights
The benefits in this policy supplement consumer protections provided by law. They do not replace them. For UK customers, the 30-day period is designed to exceed the ordinary statutory cancellation period for qualifying distance purchases. Applicable rights relating to cancellation, conformity, repair, replacement, price reduction, and refund continue to apply.
## Contact for Returns
**harborhue, operated by ARZA NATHANAEL LLC**
Email: lilietomoth@outlook.com
Website: https://harborhue.shop
Business correspondence address: 1357 SUBLETTE ST, ROCK SPRINGS, WY 82901, United States